Return Policy

Return and Refund Policy

Thank you for shopping at [Store Name]! We hope you are satisfied with your purchase. If you are not completely happy with the items you received, we are happy to offer returns and refunds. Please read our policy carefully to understand the return and refund process.

1. Return Policy

1.1 Conditions for Return:

We accept return requests within [X] days of receiving your order, provided the following conditions are met:

  • The items must be unused and in their original condition (undamaged and unwashed).
  • The items must retain all original packaging and labels.
  • Certain items cannot be returned, including personal items, sale products, or custom/personalized items (define according to your specific product categories).

1.2 Return Process:

  1. Please contact us via [email address or online form link], providing your order number, the items you wish to return, and the reason for the return.
  2. Our customer service team will respond to your return request within [X] business days and provide you with the return address and further instructions.
  3. When returning the items, please ensure you use a trackable shipping service and keep the proof of shipment. We are not responsible for returns lost in transit.

2. Refund Policy

2.1 Refund Conditions:

  • Once your return is received and inspected, we will notify you via email.
  • If your return meets the return conditions, a refund will be processed to your original method of payment. Please note that it may take [X] business days for the refund to reflect in your account.
  • Shipping fees from the original order are non-refundable.

2.2 Partial Refunds:

In certain situations, partial refunds may be granted, such as:

  • Items that are not in their original condition or are damaged.
  • Items returned beyond the allowed time frame.

3. Exchange Policy

If you wish to exchange an item (e.g., for size or color), please follow the return process and place a new order. We do not offer direct exchanges.

4. Shipping and Return Costs

  • Unless the item is defective or incorrect, the customer is responsible for the return shipping costs.
  • If the product is damaged or incorrect, we will cover the return shipping fees and offer a full refund or replacement.

5. Non-Refundable Items

The following situations are not eligible for refunds:

  • Any item returned after the return period.
  • Any used or damaged items (unless due to a product defect).
  • Items purchased through unauthorized channels.

6. Contact Us

If you have any questions regarding our return and refund policy, please contact us at:

Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Your Company Address]